FIRKIN WHYTE  FOOD RETURN POLICY

 

1. Eligible Items
2. Unsatisfactory Items: Items eligible for return include those that are spoiled, damaged, or do not meet our quality standards upon arrival.
3. Non-Returnable Items: Due to the nature of our products, certain items, such as perishable goods, cannot be returned for safety and hygiene reasons.

 

2. 2. How to Initiate a Return
3. To initiate a return or report an issue with your food items, please follow these steps:
4. Contact our customer service team at mailserver@akwaabagroup.net , 045703483 within 2 hours of receiving your order.
5. Provide your order number, a clear explanation of the issue, and photographic evidence if applicable.
6. Our customer service team will guide you through the return process, providing any necessary instructions and a return authorization if approved.

 

3. Refunds and Replacements
4. Refunds: Once your return is approved, we will issue a refund to the original method of payment within 5 working days.
5. Replacements: In cases of spoiled or damaged items, we may offer replacements. Replacements will be sent out after the returned items are received and inspected.

 

4. Temperature-Sensitive Items
5. Temperature Control: Some of our food items are temperature-sensitive. Please follow our storage instructions upon receiving your order to ensure the quality and safety of the products.

 

5. Reporting Issues

If you notice any issues with the packaging, quality, or safety of your food items upon delivery, please report them to our customer service team as soon as possible. We take all reports seriously and will work to resolve the issue promptly.

 

6. Changes to the Food Return Policy

FIRKIN WHYTE  reserves the right to update or modify our food return policy at any time. Please check our website for the latest version of our policy.